Danalock har kommet med følgende informasjon til alle brukere av Danalock V3 låsen:
Dear Danalock User,
We have unfortunately received a bad batch of batteries, and unfortunately your lock contains these batteries.
As the batteries will drain quickly we wish to send you new batteries.
With this batch there is a minimal risk of overheating, and we therefore request you to remove the batteries from the Danalock, and wait for the new batteries to arrive before you continue to use your Danalock.
Please forward your address to
[email protected] and we will send you new batteries. The new batch of batteries will arrive next week, and immediately after the reception we will ship out new batteries to the address you provided.
We are very sorry for the inconvenience, but we are sure you will be very happy with the Danalock going forward with new batteries :-)
Thank you.
Best regards,
Team Danalock
I tillegg til dette sier de om Danalock V3, BT + Z-Wave versjon:
"Besides the bad batteries, we discovered a minor bug in the Z-Wave FW that prevents the Danalock to go to sleep, which means the battery will drain very fast. With these two issues combined the batteries will most likely drain within 14 days on locks with Z-Wave – 1-2 months for BT locks.
This is very unfortunate and frustrating, and we hope for your help to exchange the batteries. We will receive a new batch of batteries next week, and we expect the new FW to be upgradable from the app at the same time."